Welcome to The Funeral Companion

The Funeral Companion is an independent guide created to support you through every stage of arranging a funeral and coping with bereavement.

Whether you're looking for practical information after the death of a loved one, guidance on planning a funeral, or support as you navigate grief, we're here to help.

Our aim is to provide clear, compassionate and easy-to-understand information, helping you make informed decisions with confidence during what can be one of life's most difficult times.

From understanding what to do when someone dies, choosing a funeral director, arranging a burial or cremation, and personalising a funeral service, to finding bereavement support and local services.

The Funeral Companion is here to guide you every step of the way.

We hope the information and resources on this website bring reassurance, answer your questions and help you feel supported whenever you need it.

Why Trust The Funeral Companion?

• Many years of experience in the UK funeral profession.
• Clear, independent guidance.
• Local UK resources.
• Free information and practical checklists.
• Compassionate support when you need it most.

The Funeral Companion. 

Frequently Asked Questions

What should I do first when someone dies?

If someone dies at home, contact their GP (during surgery hours) or call 111 if it's out of hours. If the death was expected, a healthcare professional will advise you on the next steps. If the death was unexpected, call 999 immediately.

How do I register a death?

In England and Wales, a death should usually be registered within five days. The hospital, GP, or medical examiner will explain when you can make an appointment with the local Register Office.

When can I arrange a funeral?

You can contact a funeral director as soon as someone has died, even before the death has been registered. They can guide you through the process and explain what happens next.

How long does it take to arrange a funeral?

Most funerals take place within one to three weeks after the death, although this can vary depending on family wishes, religious requirements, and local availability.

Do I have to use a funeral director?

No. While many families choose to use a funeral director, you can arrange a funeral yourself if you wish.

Can I choose burial or cremation?

Yes. Unless there are legal or religious reasons that apply, the choice is yours or the wishes of the person who died.

How much does a funeral cost?

Funeral costs vary depending on the type of service, burial or cremation fees, transport, flowers, and other personal choices. It's always worth asking for a written estimate before making decisions.

What is the Tell Us Once service?

Tell Us Once is a free government service that lets you report a death to most government departments in one go, saving you from contacting each one separately.

Is it normal to feel overwhelmed?

Yes. Grief affects everyone differently. You may experience sadness, anger, numbness, guilt, relief, confusion, or all of these emotions at different times. There is no right or wrong way to grieve.

When should I seek bereavement support?

If you're struggling to cope with everyday life or your grief feels overwhelming, speak to your GP or contact a bereavement support organisation. Asking for help is a sign of strength.

Can children attend funerals?

Yes. Many children benefit from attending a funeral if they have been prepared for what to expect and are given the choice to attend.

What should I wear to a funeral?

There is no strict rule. While many people wear dark clothing, some families ask guests to wear bright colours or clothing that reflects the personality of the person who has died.

Can I personalise a funeral?

Absolutely. Many families choose favourite music, readings, photographs, flowers, memory tables, or themed tributes to celebrate the person's life.

Where can I find more help?

Visit our:

• Understanding Grief
• Bereavement Counselling
• Bereavement Support
• What to Do When Someone Dies
• Planning a Funeral

These pages provide more detailed information and useful organisations that can support you.

Can't find the answer you're looking for?

If there's a question you'd like us to cover, please get in touch using our contact page. We'll do our best to provide helpful information or point you in the right direction.

Cremation or Burial?

Choosing between cremation and burial is a very personal decision. Sometimes the person who has died will have made their wishes known, while in other cases the decision is left to family members. There is no right or wrong choice. The most important thing is selecting the option that best reflects the wishes, beliefs, and values of your loved one and your family.

Cremation

During a cremation, the body is respectfully cremated at a crematorium. Families can choose whether to have a funeral service before the cremation, a direct cremation without a service, or a memorial service at a later date.

Benefits of Cremation

• Often costs less than a burial.
• Greater flexibility when choosing a memorial service.
• Ashes can be kept, buried, or scattered in a meaningful place (subject to permission where required).
• Suitable for families who may wish to hold a celebration of life at a later date.

Things to Consider

• Some people prefer a permanent burial place to visit.
• Religious or cultural beliefs may influence the decision.
• Consider what you would like to do with the ashes.

Burial

Burial involves laying the person to rest in a cemetery, churchyard, or natural burial ground. A funeral service is usually held before the burial.

Benefits of Burial

• Provides a permanent place for family and friends to visit.
• May be preferred for religious, cultural, or personal reasons.
• Allows for a headstone or memorial to be placed at the grave.

Things to Consider

• Burial is often more expensive due to cemetery fees and the purchase of a grave.
• Availability of graves varies depending on location.
• Ongoing maintenance of the grave may be required.

Questions to Ask Yourself

Before making your decision, consider:

• Did your loved one leave any funeral wishes?
• Are there any religious or cultural traditions to consider?
• Would family members like a permanent place to visit?
• Is cost an important factor?
• Would cremation or burial better reflect your loved one's personality and values?

There Is No Right or Wrong Choice

Every family is different, and every farewell is unique. Whether you choose cremation or burial, what matters most is creating a meaningful tribute that honours the life of the person who has died. Take your time, ask questions, and don't feel pressured into making a decision before you're ready.

Related Pages

You may also find these pages helpful:

• Direct Cremation Explained
• Planning a Funeral
• Choosing a Funeral Director
• Funeral Costs
• Frequently Asked Questions

Direct Cremation Explained

What Is a Direct Cremation?

A direct cremation is a simple cremation without a funeral service or mourners present at the crematorium. The person who has died is collected and cared for by the funeral provider before being cremated at a scheduled time. Their ashes are then returned to the family, allowing them to hold a personal memorial or celebration of life whenever and wherever they choose.

Why Do People Choose Direct Cremation?

There are many reasons why families choose a direct cremation, including:

• It is often less expensive than a traditional funeral.
• It gives families time to plan a memorial service without feeling rushed.
• Some people prefer a simple farewell without a formal ceremony.
• It allows loved ones who live far away to gather at a later date.

There is no right or wrong choice. The most important thing is choosing the option that feels right for you and your loved one.

What Happens During a Direct Cremation?

Although procedures may vary slightly between providers, a direct cremation usually includes:

• Collection and care of the person who has died.
• Completion of the necessary paperwork.
• Transportation to the crematorium.
• A simple cremation with no mourners in attendance.
• Return of the ashes to the family.

Can We Still Have a Memorial Service?

Yes. Many families choose to hold a memorial after the cremation.This can take place:

• At home.
• In a garden or favourite outdoor location.
• At a place of worship.
• In a village hall or community venue.
• At a restaurant or hotel.
• At another location that held special meaning to the person who died.

A memorial service can include music, readings, photographs, speeches, or simply time spent together remembering a loved one.

Is Direct Cremation the Right Choice?

A direct cremation may be suitable if:

• The person who died requested it.
• You would prefer a private or informal remembrance.
• Cost is an important consideration.
• Family and friends need more time before gathering together.

For others, having a traditional funeral service before burial or cremation provides an important opportunity to say goodbye.Every family is different, and there is no single "right" way to arrange a funeral.

Things to Consider

Before making your decision, you may wish to think about:

• Did your loved one leave any funeral wishes?
• Would family and friends like the opportunity to attend a service?
• Would a memorial at a later date better suit your family?
• What option feels most meaningful for those left behind?

Need More Information?

If you're unsure which type of funeral is right for you or your loved one, speak with a funeral director. They can explain all of the available options and help you make an informed decision without pressure.

Funeral Packages vs Bespoke Funerals

When arranging a funeral, you may be offered a funeral package or the option to create a bespoke funeral. Both can provide a meaningful farewell, but it's important to understand the differences before making your decision.

What Is a Funeral Package?

A funeral package is a pre-designed service that includes a set range of products and services for a fixed price. Packages often include:

• Collection and care of the person who has died
• A standard coffin
• A hearse
• Funeral staff
• A funeral service
• Completion of the necessary paperwork

Some packages may also include items such as an order of service or limousine, while others may charge extra.

Advantages of a Funeral Package

• Clear pricing.
• Easier to compare costs.
• Can be good value.
• Quicker to arrange.
• Suitable if you prefer a straightforward funeral.

Things to Consider

• You may pay for services you don't need.
• The package may not include everything you want.
• Making changes can sometimes increase the cost.
• There may be fewer choices for coffins, vehicles or service options.

What Is a Bespoke Funeral?

A bespoke funeral is individually planned around the wishes of the person who has died and their family. 

You choose exactly what you would like, such as:

• Type of coffin.
• Burial or cremation.
• Choice of vehicles.
• Flowers.
• Music.
• Readings.
• Venue.
• Celebrant or minister.
• Personal touches that reflect the person's life.

Advantages of a Bespoke Funeral

• Completely personalised.
• You only choose the services you want.
• Greater flexibility.
• Can reflect the personality, hobbies and wishes of your loved one.

Things to Consider

• Costs can vary depending on your choices.
• It may take a little longer to plan.
• With more options, there may be more decisions to make.

Which Is Right for You?

Neither option is better than the other.Some families appreciate the simplicity and reassurance of a package, while others prefer the flexibility of creating a unique and personal farewell.

Take time to ask questions and make sure you understand exactly what is included, what isn't, and whether there are any additional costs.

Questions to Ask

Before making a decision, consider asking:

• What exactly is included in the price?
• Are there any additional fees?
• Can the package be changed?
• Can I remove items I don't need?
• Are there limits on the choice of coffin or vehicles?
• Can I personalise the service?

A Final Thought

A meaningful funeral doesn't depend on how much you spend. Whether you choose a package or a bespoke funeral, what matters most is that it reflects the wishes of the person who has died and provides comfort to those saying goodbye.

Top Tip: If you're considering a funeral package and ask for an itemised estimate, be aware that this may not always be possible. Package funerals are usually priced as a single inclusive service rather than a collection of individual items. Instead, ask the funeral director to explain exactly what is included and whether there are any optional extras or charges that aren't covered by the package.

Choosing Funeral Music

Music is one of the most personal parts of a funeral. The songs you choose can reflect your loved one's personality, tell their story, or simply bring comfort to those attending. Many funeral services include three pieces of music, although this can vary depending on the venue and your wishes.

1. Entrance Music

This is played as family and friends enter the chapel, or as the coffin enters if there is a procession. The music often sets the tone for the service and may be calm, uplifting, or reflect the personality of the person who has died.

2. Reflection Music

A piece of music is often played during a quiet moment for reflection. This may be after the tribute or eulogy, allowing everyone time to remember their loved one. Some families choose a meaningful song, while others prefer an instrumental piece.

3. Exit Music

The final piece of music is played as the service ends and mourners leave the chapel. Many families choose something uplifting or celebratory to reflect a life well lived, while others prefer a favourite song that brings happy memories.

There Are No Rules

Although many funeral services include three pieces of music, you can choose as many or as few as you wish, depending on the length of the service and the crematorium or venue. The most important thing is choosing music that feels meaningful to you and your family.

Popular Choices

There is no "right" music for a funeral. Some families choose:

• Favourite songs
• Classical music
• Hymns
• Film or television themes
• Instrumental music
• Modern pop songs
• Jazz, folk, rock, or country music

The best choice is the music that reminds you of your loved one.

Live Music

Some families choose to include live music during the service, such as:

• A solo singer
• A pianist or organist
• A violinist or harpist
• A bagpiper
• A choir

Live music can add a very personal touch to the service.  You will need to check if these options are allowed at your chosen location and they may incur an additional cost.

Before You Decide

Ask yourself:

• Was there a song they always loved?
• Did they have a favourite artist or band?
• Is there a hymn or piece of music that was important to them?
• Would they have wanted a traditional or modern service?

A Final Thought

Music has a unique way of bringing back memories and expressing emotions that words sometimes cannot. Whether you choose classical music, hymns, or your loved one's favourite song, the most meaningful choice is one that reflects the life they lived and the memories you shared.

💡 A tip from someone who's worked in funerals: If you're including songs that have special memories, it's worth listening to them all the way through before making your final decision. Occasionally, families remember a tune but forget that some lyrics may not feel quite right for the occasion. Taking a few minutes to listen again can help you choose music that feels just right on the day. 

Choosing Funeral Hymns

Hymns can bring comfort, hope, and a sense of togetherness during a funeral service. Whether your loved one had a strong faith or simply had favourite hymns they enjoyed, music can be a meaningful way to celebrate their life. There is no right or wrong choice. Some families choose traditional hymns, while others decide not to include any at all.

Popular Funeral Hymns

Some of the most commonly chosen hymns include:

• Abide with Me
• The Lord's My Shepherd (Psalm 23)
• Amazing Grace
• All Things Bright and Beautiful
• Guide Me, O Thou Great Redeemer
• Morning Has Broken
• Jerusalem
• How Great Thou Art
• Make Me a Channel of Your Peace
• Be Still, for the Presence of the Lord
• Dear Lord and Father of Mankind
• I Vow to Thee, My Country
• Love Divine, All Loves Excelling
• The Day Thou Gavest, Lord, Is Ended
• Immortal, Invisible, God Only Wise

Do We Have to Choose Hymns?

No. Many modern funerals include no hymns at all, instead choosing favourite songs or instrumental music. Some families prefer a mixture of both, with a hymn during the service and personal music for the entrance and exit.

Can Everyone Join In?

Yes. If hymns are included, the words are usually shown on a screen or printed in an order of service, allowing everyone to sing if they wish. Don't worry if some people choose not to sing—everyone grieves in their own way.

Choosing the Right Hymns

When deciding, consider:

• Did your loved one have a favourite hymn?
• Did they regularly attend church?
• Would family and friends feel comfortable singing?
• Does the hymn reflect the person's beliefs or personality?

A Gentle Reminder

The most meaningful service is one that reflects the life of the person who has died. Whether you choose traditional hymns, modern songs, or a combination of both, there are no strict rules—only what feels right for you and your family.

Funeral Transport Options

Choosing funeral transport is another way to personalise a funeral service. Whether you prefer a traditional hearse or something more unique, there are many options available to reflect the wishes and personality of the person who has died. There is no right or wrong choice. Your funeral director can explain the options available in your area and help you choose what feels right for your family.

Traditional Hearse

A hearse is the vehicle used to respectfully carry the coffin to the funeral service and place of burial or cremation. Traditional hearses are usually black, although silver, white and other colours may also be available.

Limousines

Many funeral directors offer limousines for close family members.Limousines allow the immediate family to travel together and provide comfort and privacy on what is often an emotional day. Most funeral limousines comfortably seat up to six passengers, although this may vary depending on the vehicle.

Travelling with Children

If children will be travelling in the limousine, families are responsible for providing a suitable child car seat or booster seat where required by law. Please discuss this with your funeral director before the day of the funeral so the appropriate arrangements can be made.

Children's Funeral Transport

When arranging a funeral for a baby or child, some funeral directors may offer a hearsette. A hearsette is a funeral limousine specially adapted to carry a child's coffin. This allows the child's coffin to travel with the immediate family, creating a more personal and intimate journey to the funeral. Many families find comfort in this arrangement, as it may allow parents or close family members to carry their child's coffin into the chapel or church themselves, should they wish to do so. Your funeral director will discuss the available options with you and ensure every arrangement is handled with dignity, compassion and care.

Horse-Drawn Funeral Carriages

A horse-drawn carriage provides a traditional, elegant and memorable farewell.

Number of Horses

Depending on the provider and the style of carriage, you may be able to choose:

• Two horses
• Four horses

Your funeral director can advise which options are available.

Horse Colours

You may be able to choose from:

• Black horses
• White horses
• Grey horses

Plume Colours

The horses' plumes can often be personalised in a variety of colours, including:

• Black
• White
• Purple
• Royal Blue
• Light Blue
• Red
• Green
• Pink
• Gold
• Silver

Availability will vary depending on the provider.

Alternative Funeral Transport

Depending on availability, other options may include:

• Motorcycle hearse
• Volkswagen Camper Van hearse
• Land Rover or 4x4 hearse
• Vintage or classic hearse
• Tractor and trailer
• Lorry or truck
• Fire engine
• Military vehicle
• Boat or canal boat
• Bicycle hearse
• Electric hearse

If you have a particular vehicle in mind, it's always worth asking. Many funeral directors work with specialist suppliers and may be able to arrange something unique.

Choosing the Route

Many families don't realise they can often request a particular route for the funeral procession. Where practical and safe to do so, your funeral director may be able to arrange for the cortege to travel:

• Past the family home
• Past a favourite pub or club
• Past a workplace
• Past a favourite beauty spot
• Through the town or village where the person lived
• Along a route with special family memories

Although requests cannot always be guaranteed due to traffic, roadworks or timing, it's always worth discussing your wishes.

Personalising the Vehicles

Many funeral directors can personalise the hearse or limousines with thoughtful finishing touches. These may include:

• Coloured ribbons
• Decorative bows
• Floral tributes
• Personalised decorations
• Club, military or service emblems (where appropriate)

These small details can make the funeral feel even more personal and meaningful.

Can We Use Our Own Cars?

Yes. Some families choose to travel in their own vehicles rather than hiring limousines.This can offer greater flexibility and may also reduce the overall cost of the funeral.

Things to Consider

Before choosing funeral transport, think about:

• The wishes of the person who has died.
• How many family members require transport.
• Whether children will be travelling.
• Whether child car seats are needed.
• Whether anyone has mobility needs.
• Whether you would like the procession to follow a particular route.
• Whether you'd like to personalise the vehicles with ribbons or bows.
• Your budget.

A Final Thought

Whether you choose a traditional hearse, a horse-drawn carriage, a classic vehicle or something that reflects your loved one's passions, funeral transport can be another meaningful way to celebrate their life. The most important thing is choosing what feels right for you and your family.

🌸Top Tip

Don't be afraid to ask. Many families are surprised by the number of choices available. Whether it's a particular vehicle, coloured ribbons, a horse-drawn carriage, or a special route through a place that meant something to your loved one, your funeral director will always do their best to accommodate your wishes where possible.

Viewing Your Loved One

Many families find comfort in spending time with their loved one before the funeral. For others, it doesn't feel like the right decision. There is no right or wrong choice—what matters is doing what feels best for you and your family.

What Is Viewing?

Viewing is the opportunity to spend quiet time with the person who has died before the funeral. It allows family and close friends to say goodbye in a peaceful and private setting. Some people find this helps them come to terms with their loss, while others prefer to remember their loved one as they were in life.

Where Does Viewing Take Place?

Viewing usually takes place in the funeral home's private Chapel of Rest. The Chapel of Rest is a quiet, comfortable room where families can spend time with their loved one in privacy and peace.

Spending Time with Your Loved One

Many funeral homes understand how important these final moments can be. If you wish, you may be able to:

• Sit quietly with your loved one.

• Spend time with family and close friends.

• Share memories together.

• Play quiet music that was meaningful to your loved one.

• Read a favourite poem, prayer or letter.

• Have a cup of tea or coffee while you sit and reflect.

• Simply sit together in silence.

There is no right or wrong way to spend this time. Some families stay for just a few minutes, while others choose to stay longer.

Making an Appointment

Most funeral homes ask families to make an appointment before visiting the Chapel of Rest. This ensures your loved one is prepared for your visit and allows you to have privacy during your time together. In smaller funeral homes, there may only be one Chapel of Rest, which is shared by several families. Appointments help avoid overlapping visits and ensure every family has the quiet time and dignity they deserve. If you would like to visit more than once, simply speak to your funeral director. They will do their best to accommodate your wishes whenever possible.

Do I Have to View My Loved One?

No. Viewing is entirely your choice. There is no expectation or obligation to do so. Some families choose to visit several times, while others decide not to visit at all.

Can Children Visit?

Children can visit if their parent or guardian feels it is appropriate. It often helps to explain beforehand what they will see and answer any questions honestly and gently. Every child is different, and families should decide what feels right for them.

Will My Loved One Look Different?

Your loved one's appearance may be different from how you remember them. Your funeral director will prepare them with dignity and care and will always advise you honestly if they feel viewing may not be appropriate. If you are unsure, don't be afraid to ask your funeral director what to expect before deciding whether to visit.

Can I Take Personal Items?

Many funeral directors will allow you to place a letter, drawing, photograph or another small personal item with your loved one, provided it is suitable for burial or cremation. If you have something special in mind, speak to your funeral director beforehand.

Please Note

If your loved one has not been embalmed, your funeral director may recommend arranging your visit sooner rather than later. This is because natural changes occur after death, and an earlier visit may provide the best opportunity for a peaceful final goodbye .Depending on the circumstances of the death, your funeral director may also advise if viewing is not recommended or if there are any limitations. They will always explain the reasons with honesty, sensitivity and compassion.

A Final Thought

Viewing your loved one is a deeply personal decision. Some people find it brings comfort, reassurance and the opportunity to say goodbye, while others choose to remember their loved one as they were in life. Whatever you decide, there is no right or wrong choice. Your funeral director will support your wishes with care, compassion and understanding.

Top Tip

Don't be afraid to ask questions. If you're unsure whether viewing is right for you, speak openly with your funeral director. They can explain what to expect, answer any concerns you may have, and help you make the decision that feels right for you and your family.

Funeral Flowers

Flowers are a traditional way of expressing love, respect and remembrance. They can provide comfort to families and add a personal touch to the funeral service. There is no right or wrong choice. Some families choose elaborate floral tributes, while others prefer a single bouquet or ask for family flowers only.

Who Buys the Flowers?

There are many different options, including:

• Flowers from the immediate family.
• Individual tributes from relatives and friends.
• Flowers from work colleagues or organisations.
• Donations to a chosen charity instead of flowers.
• No flowers, if that was the wish of the person who died or their family.

Types of Floral Tributes

Florists can create many different styles of tribute, including:

• Coffin sprays.
• Posies.
• Wreaths.
• Hearts.
• Crosses.
• Cushions.
• Pillows.
• Letter tributes (such as "MUM", "DAD", "NAN" or a name).
• Bespoke designs reflecting hobbies, interests or occupations.

Choosing Flowers

Many families choose flowers that:

• Were a favourite of their loved one.
• Reflect a favourite colour.
• Match the season.
• Have a special meaning.
• Complement the overall style of the funeral.

Your florist or funeral director can help you choose suitable arrangements.

Where Are the Flowers Placed?

Flowers may be placed:

• On top of the coffin.
• Around the coffin during the service.
• At the graveside.
• Beside the crematorium catafalque.
• At a memorial service or wake.

What Happens to the Flowers Afterwards?

After the funeral, families may choose to:

• Leave the flowers on the grave.
• Take them home.
• Leave them at the crematorium if permitted.
• Share arrangements with family members.
• Donate suitable flowers to hospitals, care homes or hospices (where accepted).

Policies vary, so ask your funeral director or the cemetery or crematorium staff what is possible.

Flowers or Charity Donations?

Some families ask for donations to a favourite charity instead of flowers. This may have been the wish of the person who died or simply reflect the family's preference. If donations are requested, the chosen charity will usually be listed in the funeral notice or Order of Service.

Ordering Flowers

It is best to order funeral flowers as early as possible to give your florist enough time to prepare them. If you have a specific design, favourite flowers or colours in mind, discuss this with the florist when placing your order.

Things to Consider

Before ordering flowers, think about:

• Did your loved one have a favourite flower or colour?
• Would they have preferred family flowers only?
• Would they have preferred donations to charity?
• Is there a particular design that reflects their personality or interests?

A Final Thought

Whether you choose an elaborate floral tribute or a simple bouquet, flowers are a personal expression of love and remembrance. The most meaningful tribute is one that reflects the life and personality of the person you are honouring.

Top Tip

Don't feel you have to follow tradition. Some families choose bright, colourful flowers to celebrate a life well lived, while others prefer simple, elegant arrangements. The best choice is the one that feels right for your loved one and your family.

Where Should Mourners Meet?

There are several ways a funeral can begin, and your funeral director will discuss the arrangements with you in advance. Some families choose for the funeral procession to leave from a home or another meaningful location. Others prefer to make their own way to the cemetery, crematorium or place of worship.

If mourners are meeting at the venue, the funeral director, funeral staff and the hearse will meet you there before the service begins.

The funeral director will guide everyone through what will happen next, answer any last-minute questions and ensure everything is ready before the service starts.

If you are travelling in the funeral limousine, your funeral director will explain where and when you should be ready for collection.

Please Arrive in Good Time

If you're making your own way to the funeral venue, it's a good idea to arrive around 15 to 20 minutes before the service is due to begin. This allows time for everyone to gather, greet family and friends, and ensures the service can start on time.

Top Tip

If family members are travelling separately, make sure everyone knows where they're meeting and what time they should arrive. Your funeral director will tell you exactly where the hearse and funeral staff will be waiting and what will happen when you arrive, helping everyone feel more at ease before the service begins.

Additional Funeral Options

Many funeral directors offer a range of additional products and keepsakes to help personalise a funeral or create lasting memories of a loved one. Some of these items can be arranged through your funeral director, while others may be available from specialist suppliers.

Order of Service Booklets

An Order of Service is a printed booklet that guides family and friends through the funeral.

It may include:

• A photograph of your loved one.
• The order of the service.
• Hymns and song lyrics.
• Readings and poems.
• A eulogy or tribute.
• Family photographs.
• A thank you message.
• Details of charity donations.

Many families keep the Order of Service as a treasured keepsake.

Memorial Jewellery

Memorial jewellery allows you to keep a loved one close in a very personal way.

Options may include:

• Fingerprint jewellery.
• Handwriting jewellery.
• Photo lockets.
• Ashes jewellery.
• Cremation urn pendants.
• Bracelets, rings and necklaces.

Some items can hold a small amount of cremated ashes, while others feature fingerprints, photographs or engraved messages.

Ashes in Glass

Many families choose to have a small amount of cremated ashes incorporated into beautiful handmade glass keepsakes.

These may include:

• Paperweights.
• Hearts.
• Pebbles.
• Spheres.
• Decorative ornaments.

Each piece is individually made and creates a unique reminder of your loved one.

Keepsake Jewellery with Ashes

A small amount of ashes can also be incorporated into jewellery such as:

• Rings.
• Necklaces.
• Bracelets.
• Earrings.
• Cufflinks.

Some jewellery contains the ashes within a secure chamber, while others permanently incorporate them into resin or glass.

Memorial Diamonds

Some specialist companies can transform a small amount of cremated ashes or hair into a laboratory-created memorial diamond.These can be set into rings, pendants or other jewellery.

Fingerprints and Handprints

Many funeral directors can arrange fingerprint keepsakes before the funeral.

Depending on the circumstances, you may also be able to request:

• Fingerprint cards.
• Handprints.
• Footprints (particularly for babies and young children).

These can later be used to create jewellery, artwork or framed keepsakes.

Memory Bears and Keepsakes

Clothing belonging to your loved one can often be transformed into:

• Memory bears.
• Cushions.
• Quilts.
• Blankets.
• Other handmade keepsakes.

These can provide comfort for both adults and children.

Memorial Stationery

Some families choose matching stationery, including:

• Memorial cards.
• Thank you cards.
• Bookmarks.
• Prayer cards.
• Attendance cards.

These provide a lasting reminder of the funeral service.

Online Tributes

Many funeral directors now offer online memorial pages where family and friends can:

• Leave messages.
• Share photographs.
• Light a virtual candle.
• Make charitable donations.
• Watch a livestream or recording of the funeral (where available).

Please Remember

Not every funeral director offers every product or service. If there is something special you have in mind, don't be afraid to ask. Many funeral directors work with specialist suppliers and may be able to arrange something that isn't shown in their brochure.

Top Tip

A meaningful keepsake doesn't have to be expensive. Whether it's an Order of Service, a fingerprint, a favourite photograph or a simple piece of memorial jewellery, the most important thing is choosing something that brings comfort and helps keep precious memories alive.

Purchasing Memorial Items

Many funeral directors can arrange keepsakes, memorial jewellery, ashes into glass, Orders of Service and other remembrance items for you. 

However, you are not obliged to purchase these items through your funeral director.

You are free to use:

• Independent suppliers.
• Specialist memorial companies.
• Local jewellers.
• Online retailers.
• Local printers for Orders of Service.

You may wish to compare designs, prices and delivery times before making your decision. If you choose to use an independent supplier, let your funeral director know if they need to provide items such as fingerprints, ashes or photographs, or if there are any timescales that need to be met.

Please Plan Ahead

Some keepsakes must be arranged before the funeral or cremation takes place. These include:

• Fingerprints
• Handprints or footprints
• Locks of hair

• If you're considering any of these, let your funeral director know as soon as possible.

Grief affects everyone differently. There is no right or wrong way to grieve, and there is no set timetable for how long it should last. Whether your loss was recent or many years ago, it's important to know that support is available.

Bereavement can bring a wide range of emotions, including sadness, anger, guilt, anxiety, loneliness, or even relief. These feelings are all normal, and everyone experiences them in their own way.

This section aims to help you find information, guidance, and organisations that can offer practical and emotional support. 

Whether you're looking for counselling, support groups, help for children and young people, or advice after the loss of a partner, parent, child, or friend, you'll find resources to point you in the right direction.

You don't have to face grief alone. Reaching out for support is a sign of strength, and help is available whenever you're ready.

Helpful Topics

• Understanding Grief
• Bereavement Counselling
• Support After the Loss of a Partner
• Support After the Loss of a Parent
• Support After the Loss of a Child
• Sudden or Unexpected Death

Remember

Grief is a personal journey, and everyone experiences it differently. Be patient with yourself, take each day as it comes, and don't be afraid to ask for help when you need it.

The Funeral Companion is here to support you with clear, compassionate guidance every step of the way.

Bereavement Counselling

What Is Bereavement Counselling?

Bereavement counselling provides a safe, confidential space to talk about your loss and the emotions you may be experiencing. A trained counsellor will listen without judgement, helping you explore your thoughts and feelings at your own pace.

Counselling is not about being told how to grieve or being encouraged to "move on." Instead, it offers support while you find your own way through the grieving process.

When Might It Help?

You may benefit from bereavement counselling if you are:

• Finding it difficult to cope with everyday life.
• Feeling overwhelmed by sadness, anger, guilt or anxiety.
• Struggling with sleep or changes in appetite.
• Feeling isolated or unable to talk to family or friends.
• Coping with a sudden, unexpected or traumatic loss.
• Grieving the loss of a child, partner, parent, family member or close friend.
• Experiencing grief that continues to have a significant impact on your daily life.

There is no "right" time to seek support. Some people reach out soon after a bereavement, while others may do so months or even years later.

What Happens During Counselling?

Each session is confidential and tailored to your individual needs. Your counsellor may help you to:

• Talk openly about your loved one.
• Understand your thoughts and emotions.
• Develop healthy ways of coping.
• Work through feelings of guilt, anger or regret.
• Adjust to life after your loss.

You are free to share as much or as little as you feel comfortable with.

Finding Support

Bereavement counselling is available through a range of organisations, charities and private counsellors. Your GP may also be able to refer you to local support services.

Many charities offer free or low-cost bereavement support, either face-to-face, online or by telephone.

Remember

Grief is deeply personal, and there is no correct way to experience it. Seeking counselling does not mean you are weak—it simply means you are allowing yourself the support and compassion you deserve during a difficult time.

At The Funeral Companion, we encourage anyone who is struggling with the loss of a loved one to reach out for help. You do not have to face grief alone.

Privacy Policy

Effective Date: 1 July 2026

Privacy Policy for The Funeral Companion

At The Funeral Companion, we are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

We may collect personal information that you choose to provide, such as:

• Your name
• Email address
• Telephone number (if provided)
• Information you include when contacting us

We may also collect anonymous technical information, including:

• Browser type
• Device information
• Pages visited
• Time spent on the website
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Respond to your enquiries.
• Improve our website and services.
• Monitor website performance.
• Comply with legal obligations.

We will never sell your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. You can control or disable cookies through your browser settings. Please see our Cookie Policy for more information.

Third-Party Services

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reading their privacy policies before providing personal information.

Data Security

We take reasonable steps to protect the information you provide against unauthorised access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Request that incorrect information is corrected.
• Request that your information is deleted where appropriate.
• Object to or restrict certain types of data processing.
• Withdraw consent where processing is based on your consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please use the Contact page on The Funeral Companion.

Disclaimer

Effective Date: 1 July 2026

Disclaimer for The Funeral Companion

The information provided on The Funeral Companion is for general information and guidance only. While every effort is made to keep the information accurate and up to date, we make no guarantees about its completeness, accuracy, reliability, or suitability. The content on this website should not be considered legal, medical, financial, or professional funeral advice. You should seek advice from an appropriate professional where necessary. Links to external websites are provided for your convenience. We do not control or endorse the content of third-party websites and accept no responsibility for their content or availability. We are not liable for any loss or damage arising from the use of this website or reliance on the information provided. By using this website, you agree to this disclaimer.

Terms and Conditions

Effective Date: 1 July 2026By using The Funeral Companion, you agree to these Terms and Conditions.

• The content on this website is provided for general information only.
• You use the information at your own discretion and risk.
• You must not copy, reproduce, or distribute website content without permission unless permitted by law.
• We may update, amend, or remove content at any time without notice.
• External links are provided for convenience and do not imply endorsement.
• We reserve the right to update these Terms and Conditions at any time. Continued use of the website indicates acceptance of any changes.

Complaints Procedure

At The Funeral Companion, we aim to provide accurate, respectful, and helpful information. If you believe information on this website is incorrect, outdated, misleading, or inappropriate, please contact us using our Contact page.

Please include:

• The page or section concerned.
• A description of the issue.
• Any supporting information, where appropriate.

We will review all genuine complaints and aim to respond as soon as reasonably possible. Where necessary, we will correct or update information promptly.

Advertising & Affiliate Disclosure

At present, The Funeral Companion does not accept paid advertising or sponsored content. In the future, this website may display advertisements, affiliate links, or sponsored content to help support the running costs of the website. If this happens, any sponsored content or affiliate links will be clearly identified. Recommendations will always be based on relevance and usefulness to our visitors. Our editorial independence will not be influenced by advertising or affiliate partnerships.