The Funeral Companion


Frequently Asked Questions

What should I do first when someone dies?

If someone dies at home, contact their GP (during surgery hours) or call 111 if it's out of hours. If the death was expected, a healthcare professional will advise you on the next steps. If the death was unexpected, call 999 immediately.


How do I register a death?

In England and Wales, a death should usually be registered within five days. The hospital, GP, or medical examiner will explain when you can make an appointment with the local Register Office.


When can I arrange a funeral?

You can contact a funeral director as soon as someone has died, even before the death has been registered. They can guide you through the process and explain what happens next.


How long does it take to arrange a funeral?

Most funerals take place within one to three weeks after the death, although this can vary depending on family wishes, religious requirements, and local availability.


Do I have to use a funeral director?

No. While many families choose to use a funeral director, you can arrange a funeral yourself if you wish.


Can I choose burial or cremation?

Yes. Unless there are legal or religious reasons that apply, the choice is yours or the wishes of the person who died.


How much does a funeral cost?

Funeral costs vary depending on the type of service, burial or cremation fees, transport, flowers, and other personal choices. It's always worth asking for a written estimate before making decisions.


What is the Tell Us Once service?

Tell Us Once is a free government service that lets you report a death to most government departments in one go, saving you from contacting each one separately.


Is it normal to feel overwhelmed?

Yes. Grief affects everyone differently. You may experience sadness, anger, numbness, guilt, relief, confusion, or all of these emotions at different times. There is no right or wrong way to grieve.


When should I seek bereavement support?

If you're struggling to cope with everyday life or your grief feels overwhelming, speak to your GP or contact a bereavement support organisation. Asking for help is a sign of strength.


Can children attend funerals?

Yes. Many children benefit from attending a funeral if they have been prepared for what to expect and are given the choice to attend.


What should I wear to a funeral?

There is no strict rule. While many people wear dark clothing, some families ask guests to wear bright colours or clothing that reflects the personality of the person who has died.


Can I personalise a funeral?

Absolutely. Many families choose favourite music, readings, photographs, flowers, memory tables, or themed tributes to celebrate the person's life.


Where can I find more help?

Visit our:

  • Understanding Grief
  • Bereavement Counselling
  • Bereavement Support
  • What to Do When Someone Dies
  • Planning a Funeral

These pages provide more detailed information and useful organisations that can support you.


Can't find the answer you're looking for?

If there's a question you'd like us to cover, please get in touch using our contact page. We'll do our best to provide helpful information or point you in the right direction.