Attending a cremation service can feel daunting, especially if you've never been to one before. Knowing what to expect can help ease some of the uncertainty and allow you to focus on remembering your loved one. Every funeral is unique, but most cremation services follow a similar format.

Before the service

Family and friends usually arrive at the crematorium around 15 to 20 minutes before the service begins. A funeral director or crematorium staff member will be there to guide everyone and answer any questions. The coffin will either already be in the chapel or will arrive in the funeral procession shortly before the service starts.

Entering the chapel

Mourners are invited into the chapel and shown where to sit. Immediate family usually sit in the front rows, although there are no strict rules. If the coffin has not already been placed inside, it may be carried in by pallbearers while music chosen by the family is played.

During the service

A cremation service can be religious, non-religious or somewhere in between.

The service may include:

  • A welcome from the officiant or celebrant.
  • Readings or poems.
  • Hymns or reflective music.
  • A tribute celebrating the person's life.
  • Prayers, if requested.
  • A period of quiet reflection.
  • Closing words and final farewell.

Most services last between 30 and 45 minutes, depending on the crematorium's schedule.

The committal

Towards the end of the service comes the committal, which is the final goodbye. At many crematoriums, the curtains around the coffin may close, or the coffin may gently move out of sight. Some families choose for the curtains to remain open throughout the service. There is no right or wrong choice—it is entirely up to the family and may depend on the facilities available at the crematorium.

Leaving the chapel

After the service, the immediate family usually leave first, followed by the other mourners, out into where the flowers are all displayed. You will be shown to the area clearly labelled with your loved ones flowers.

Many people offer their condolences outside the chapel before travelling to a wake or reception, if one has been arranged.

What happens after the service?

Once everyone has left the chapel, the cremation takes place in accordance with strict legal procedures. The crematorium staff carry out the cremation with dignity and respect.  Families are not normally present during the cremation itself.

What happens to the ashes?

The ashes are carefully prepared and placed into either a temporary container or an urn chosen by the family. Your funeral director will usually collect the ashes from the crematorium, or you may arrange to collect them yourself.  Families can then decide whether to:

  • Scatter the ashes in a meaningful place (where permitted).
  • Keep them at home.
  • Bury them in a cemetery or churchyard.
  • Place them in a memorial garden.
  • Inter them in a family grave.
  • Divide them between family members, if they wish.

There is no need to make this decision immediately. Take the time you need.

Helpful Tips

✔ Arrive a little early to avoid feeling rushed.✔ There is no expectation to dress entirely in black unless the family has requested it.✔ If you become emotional during the service, that's completely natural.✔ If you're unsure about what will happen, your funeral director or crematorium staff will be happy to explain the arrangements beforehand.


Frequently Asked Questions


Can I attend if I wasn't invited?

Funerals are usually open to anyone unless the family has requested a private service.

Can children attend?

Yes. Many families choose to include children, although it's a personal decision.

Can I leave during the service?

Yes. If you feel overwhelmed, it's perfectly acceptable to step outside quietly.

Will I see the cremation take place?

No. The cremation itself takes place after the chapel service has finished and mourners have left. But you can ask for a witnessed cremation if required for cultural or religious reasons.